Your Voice Makes a
Difference
Your Voice Makes a
Difference
At Ossipee Concerned Citizens, Inc. (OCC), we are committed to providing quality services in a respectful, fair, and professional manner. We value feedback from the individuals, families, and communities we serve and take all concerns and complaints seriously.
How to File a Grievance
Individuals may file a grievance regarding OCC services, policies, procedures, or staff conduct. Complaints may be submitted in person, by phone, or in writing to OCC management.
Our Grievance Process
Acknowledgment: Within 5 business days of receiving a complaint.
Review: OCC management will review the concern and determine appropriate action.
Resolution: A written response will normally be provided within 20 business days.
All complaints are handled respectfully and as confidentially as reasonably possible. Filing a grievance will not result in retaliation or affect your right to appeal.
Certain eligibility or service termination appeals may have a separate 30-calendar-day filing deadline.
Click on the Client Grievance/Complaint Form to access a digital copy. Please print, fill out a form and submit it to OCC Management, or contact OCC Staff to access a paper copy.
We value your feedback and appreciate everyone who takes the time to share their concerns. Speaking up helps us identify areas for improvement, strengthen our programs, and better serve our community. Thank you for helping us grow and continue providing quality services to those who depend on us!